Pre-order

Pre-order means purchasing an item before it is available, with the understanding that the item will be shipped at a later date. 

Payment

Pre-order will be charge as soon as we have confirmed your order. Usually it will happen within 1-2 business days after we received your order. 

Release Date

The release date of pre-order item is an estimate given by the manufacturers and that can be changed at any time. The release date information we have on our item page is for the US market which is usually 1 month after release date in Japan. We will update the item page regularly to keep the information up to date. 

Cancellation

We ask that customers place order only for item they are sure they want to buy to keep cancellations to a minimum. 

If you do not wish to wait for the item to release or would like to cancel your pre-order, please contact us as soon as possible. Any pre-order that hasn't been shipped can be cancelled with a 10% cancellation fees. 

Pre-orders can also be cancelled for reasons that out of our control including manufacturer cancellation of the item or factory production issues. In such events, full refund will be given due to such cancellation.

Shipping

Pre-order items will be shipped as soon as we received the shipment from the US distribution for US domestic order. 

For international order, pre-order will be shipped when all items of the order become available since we have calculated the shipping cost based on the total weight of all the items. If you would like them to be ship individually, please place separate orders for each item. You may also contact us to rearrange the shipment and extra shipping cost may be collected.

You will receive an shipping notification with the tracking number as soon as your order is ready to ship.

Contact

For more information about our pre-order policy or if you have questions, please contact us by our contact us form, by e-mail at support@kappahobby.com or by mail using the details provided below:

Kappa Hobby, 6748 Mission St #328, Daly City CA 94014, United States

Last updated: 1/16/2021

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