Below FAQ are some common questions our customers have before making the purchase, if you have other questions, please contact us through our Contact Us Form or send a email directly to firstname.lastname@example.org
All our items ship from our warehouse in San Francisco, California, USA.
Yes, all merchandises at Kappa Hobby are 100% authentic. We receive the merchandise from reputable distributors and manufacturers worldwide. We do not sell bootlegs, counterfeits, or fake replicas of any kinds. We are also the official Good Smile Company Partner Shop in the USA.
Yes, we can make arrangement to combine the shipping for multiple items. Please contact us directly if you want to combine the shipments.
We ship our packages using USPS (both domestic and international) and UPS (domestic) depending on the size and shape of the items in your order. If you want to use any specific carrier, you can also contact us and we can make arrangement for it as well.
Yes, we bubble wrap every figure we ship and will fill any remaining gap in the box with filling materials. Therefore, your item will be protected during transit.
For in stocked item, we usually ship in the next business day after we received the order. For pre-order, it will ship as soon as we received the shipment from the distribution in U.S..
Unable to find satisfactory answers ? Contact Support